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FAQs - Location Monitoring

How do I get approved to leave home?

All requests must be submitted at least two business days in advance. Request must include the date, leave and return times, name, address, and reason for the request. Requests can be submitted via voicemail, email, or SmartLINK App.

Will I be able to work?

Yes, you will be permitted to work for up to 50 hours per week with an additional 10 hours for commuting. Overtime requests may be approved at the discretion of the location monitoring officer.

What if I go to school?

You must provide proof of you school schedule prior to commencing classes; attendance records must be provided upon request.

Will I be able to attend my religious services?

You will be allowed to attend one services per week, for up to five (5) hours including travel. Additional religious services may be approved at the discretion of the location monitoring officer.

What if I have a medical emergency?

For emergency medical care, you are permitted to visit the nearest emergency room or urgent care clinic. You are to contact your location monitoring specialist as soon as possible to advise of your location or destination. You do not need to wait for approval prior to leaving to seek emergency medical care for yourself. You must provide verification of the hospital visit upon discharge.

Can the ankle bracelet get wet?

The tracker and transmitter are waterproof, however, they should not be submerged in water to include swimming.

How often should I charge my tracker?

You are required to charge your tracker full once per day. You are required to keep the battery on the recharger whenever you are not changing your tracker.

Where do I send my payment for location monitoring?

Payments for the location monitoring program are sent directly to the monitoring company, B.I. Incorporated.

Payments an be sent to BI at 6265 Gunbarrel Avenue, Boulder, CO 80301, in the form of a cashier’s check or money order payable to BI, Inc, via telephone at 877-666-4349 or online at